Fundação Instituto de Administração
Inteligência Artificial Aplicada ao CRM Specialization
Fundação Instituto de Administração

Inteligência Artificial Aplicada ao CRM Specialization

Estratégia centrada no consumidor e tecnologia. Entenda como uma eficiente gestão de dados pode tornar a experiência do seu cliente única, aumentando o engajamento com sua marca e gerando receita para a empresa.

Anderson França
Beatriz Pimenta

Instructors: Anderson França

Included with Coursera Plus

Get in-depth knowledge of a subject

(42 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject

(42 reviews)

Beginner level

Recommended experience

2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in Portuguese (Brazil)
75 practice exercises

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Fundação Instituto de Administração

Specialization - 4 course series

What you'll learn

Skills you'll gain

Customer Relationship Management, Data-Driven Decision-Making, Customer Data Management, Sales Management, Customer Acquisition Management, Big Data, Artificial Intelligence, Customer Retention, Target Market, Business Metrics, Customer experience strategy (CX), Consumer Behaviour, Customer Insights, and Analytics

What you'll learn

Skills you'll gain

Data Science, Data-Driven Decision-Making, Big Data, Data Modeling, Data Mining, Data Analysis, Business Analytics, Data Processing, Databases, Machine Learning Methods, Strategic Decision-Making, and Predictive Analytics

What you'll learn

Skills you'll gain

Integrated Development Environments, Ggplot2, Statistical Programming, Software Installation, Data Manipulation, Data Analysis, Data Visualization Software, Data Import/Export, Data Structures, R Programming, Tidyverse (R Package), and Plot (Graphics)

What you'll learn

Skills you'll gain

Machine Learning, Deep Learning, Predictive Analytics, Unsupervised Learning, Data-Driven Decision-Making, Customer Relationship Management, Supervised Learning, Artificial Intelligence, Applied Machine Learning, Customer Data Management, and Artificial Neural Networks

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Anderson França
Fundação Instituto de Administração
10 Courses6,290 learners
Beatriz Pimenta
Fundação Instituto de Administração
1 Course1,553 learners

Offered by

Compare with similar products

Rating
Level
Skills
Tools
Last updated
Number of practice exercises
Degree eligibility
Part of Coursera Plus

You might also like

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions