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Results for "amélioration de l'expérience client"
Status: NewStatus: PreviewSkills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Collaboration, Personalized Service, Customer Relationship Building, Communication, Empathy, Active Listening
Status: NewStatus: Free TrialSkills you'll gain: Dashboard, Databases, Project Schedules, Data Visualization, Calendar Management, Customer Relationship Management (CRM) Software, Project Management, Content Creation, Process Improvement and Optimization, File Management, Collaboration, User Accounts
Status: NewStatus: PreviewDubai College of Tourism
Skills you'll gain: Travel Arrangements, Client Services, Booking (Sales), Proposal Development, Customer Service, Customer Data Management, Hospitality, Expense Management, Cost Estimation, Workflow Management, Document Management
Status: Free TrialTecnológico de Monterrey
Skills you'll gain: Agile Project Management, Project Management Life Cycle, Negotiation, Team Management, Project Risk Management, Agile Methodology, Resource Allocation, Emotional Intelligence, Project Planning, Leadership, Resource Management, Risk Analysis, Project Management Institute (PMI) Methodology, Project Management, Leadership and Management, Project Schedules, Project Scoping, Coordination, Project Controls, Sprint Planning
Status: Free TrialAdobe
Skills you'll gain: Promotional Strategies, Marketing Planning, Marketing Strategy and Techniques, Digital Marketing, Marketing, Target Audience, Digital Advertising, Lead Generation, Content Marketing, Marketing Automation, Customer Relationship Management, Advertising, Customer Acquisition Management, Target Market, Brand Strategy, Customer Engagement, Content Creation
Status: Free TrialGoogle
Skills you'll gain: User Experience Design, UI/UX Research, Information Architecture, Storyboarding, Wireframing, User Research, User Story, Adobe XD, Usability Testing, Figma (Design Software), User Experience, Design Reviews, User Interface and User Experience (UI/UX) Design, Design Research, User Centered Design, Persona (User Experience), Presentations, Web Design, Research Design, Usability
What brings you to Coursera today?
Status: PreviewUniversitat Autònoma de Barcelona
Skills you'll gain: Internal Communications, Crisis Management, Communication Planning, Telecommuting, Target Audience, Communication Strategies, Organizational Change, Ethical Standards And Conduct, Virtual Teams, Business Ethics, Culture, Branding, Employee Engagement
Status: PreviewUniversidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Retention, Customer Engagement, Customer Relationship Management, Customer and Client Support, Customer experience improvement, Customer Data Management, Customer Insights, Sales Management, Leadership, Business Metrics, Performance Metric, General Sales Practices, Sales Strategy, Cross-Functional Collaboration
Status: PreviewTecnológico de Monterrey
Skills you'll gain: Grammar, Proofreading, Writing, Literacy, Editing, Language Competency
Status: PreviewSkills you'll gain: Strategic Decision-Making, Decision Making, Dealing With Ambiguity, Leadership, Business Leadership, Innovation, Strategic Leadership, Adaptability, Creative Thinking, Collaboration, Critical Thinking and Problem Solving
Status: PreviewUniversity of Virginia
Skills you'll gain: Project Planning, Project Risk Management, Earned Value Management, Project Management Life Cycle, Risk Management, Project Coordination, Project Scoping, Project Management, Sprint Planning, Stakeholder Analysis, Agile Methodology, Budget Management, Dependency Analysis, Scheduling, Work Breakdown Structure, Kanban Principles
Status: PreviewTecnológico de Monterrey
Skills you'll gain: Peer Review, Writing, Literacy, Proofreading, Editing, Language Competency
In summary, here are 10 of our most popular amélioration de l'expérience client courses
- Customer Service Essentials: 20 Skills for Happy Clients: Starweaver
- Learn Notion for Client and Project Management: Skillshare
- The Travel Booking Lifecycle: Dubai College of Tourism
- Gestión de Proyectos: Tecnológico de Monterrey
- Digital Marketing: Adobe
- Google UX Design: Google
- Gestión de la comunicación interna en las organizaciones: Universitat Autònoma de Barcelona
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- Fundamentos de la escritura: Tecnológico de Monterrey
- ¿Cómo tomar decisiones en tiempos de caos?: UBITS
