Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Spécialisation Business Execution: Ops, Team Management & Communication

Nouveau ! Découvrez comment 91 % des apprenants ont obtenu au moins un résultat professionnel positif. En savoir plus.

Ce spécialisation n'est pas disponible en Français (France)

Nous sommes actuellement en train de le traduire dans plus de langues. Consultez les langues disponibles.

Spécialisation Business Execution: Ops, Team Management & Communication

Master Operational Excellence and Team Leadership. Drive productivity and sales with expert-led insights on business execution.

Instructeurs : Kelley O'Connell

Inclus avec Coursera Plus

Série de 10 cours

Approfondissez votre connaissance d’un sujet

4.7

(13 avis)

niveau Débutant

Expérience recommandée

4 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Série de 10 cours

Approfondissez votre connaissance d’un sujet

4.7

(13 avis)

niveau Débutant

Expérience recommandée

4 semaines à compléter

à 10 heures par semaine

Planning flexible

Apprenez à votre propre rythme

Ce que vous apprendrez

Enhance productivity with strategic operations and effective workflow management.
Strengthen team dynamics and communication through leadership and ethical practices.
Innovate in purchasing and negotiations with core principles and advanced strategies.

Détails à connaître

Certificat partageable

Ajouter à votre profil LinkedIn

Enseigné en Anglais

Récemment mis à jour !

septembre 2025

19 exercices pratiques

Découvrez comment les employés des entreprises prestigieuses maîtrisent des compétences recherchées

En savoir plus sur Coursera pour les affaires

logos de Petrobras, TATA, Danone, Capgemini, P&G et L'Oreal

Améliorez votre expertise en la matière

Acquérez des compétences recherchées auprès d’universités et d’experts du secteur
Maîtrisez un sujet ou un outil avec des projets pratiques
Développez une compréhension approfondie de concepts clés
Obtenez un certificat professionnel auprès de Coursera Instructor Network

Spécialisation - série de 10 cours

Enhance your capabilities in implementing effective business operations and managing dynamic teams with the "Business Execution: Ops, Team Management, and Sales" Specialization. This program equips you with the strategic insights and practical skills necessary to advance operational productivity, improve team communication, and drive sales success. Engage with a comprehensive curriculum that addresses the critical aspects of business execution, from workflow management and negotiation to leveraging AI for workforce management and adopting systems thinking.

Projet d'apprentissage appliqué

Throughout the specialization, you will undertake projects that cement your understanding of effective team dynamics, strategic management, and operational assessments. These hands-on projects focus on crafting compelling business proposals, optimizing workflows, and implementing systems thinking to solve real-world business challenges, ensuring you are well-prepared to deliver impactful results.

Crafting Business Presentations, Proposals, Crisis Comms

COURS 13 heures

Ce que vous apprendrez

Articulate business presentations to varying work audiences.
Create compelling business proposals that deliver important messages to key stakeholders.
Identify crisis communications best practices based on the latest case study research.
Apply effective messaging and persuasive communication techniques to work related discussions and documentation.

Compétences que vous acquerrez

Crisis Management, Business Communication, Storytelling, Public Speaking, Proposal Writing, Sales Presentations, Verbal Communication Skills, Strategic Communication, Corporate Communications, Persuasive Communication, Writing, Business Writing et Presentations

Introduction to Workflow Management

COURS 22 heures

Ce que vous apprendrez

Analyze key concepts, benefits, and types of workflows.
Evaluate workflow diagrams and assess digital tools for workflow mapping.
Apply techniques for evaluating current workflows in your organization.

Compétences que vous acquerrez

Workflow Management, Team Leadership, Process Improvement, Business Process Management, Team Management, Process Mapping, Process Analysis, Analysis, Process Design, Continuous Improvement Process, Operational Efficiency et Business Workflow Analysis

Workforce Productivity

COURS 32 heures

Ce que vous apprendrez

Identify the foundational principles of workforce productivity and operational efficiency. 
Apply Lean and Six Sigma techniques to real-world processes to minimize waste and optimize performance. 
Utilize technology to streamline operations and enhance productivity effectively. 
Develop and implement performance metrics to monitor and improve operational efficiency.

Compétences que vous acquerrez

Continuous Improvement Process, Lean Methodologies, Data-Driven Decision-Making, Operations Management, Business Technologies, Operational Efficiency, Process Analysis, Business Process Management, Process Improvement, Performance Metric et Six Sigma Methodology

The Beginner’s Guide to Business Negotiation

COURS 42 heures

Ce que vous apprendrez

Explore negotiation nature, structure, impact of personality, success drivers, and negotiation structure.
Assess negotiation success drivers, set clear objectives, allocate prep time, emphasize influencing skills, and trust for favorable outcomes.
Close negotiations effectively, overcome challenges, prevent buyer’s remorse, and learn from failures.

Compétences que vous acquerrez

Influencing, Rapport Building, Negotiation, Personal Attributes, Relationship Building, Verbal Communication Skills, Goal Setting, Communication, Collaboration, Persuasive Communication, Interpersonal Communications, Active Listening, Overcoming Obstacles et Contract Negotiation

Foundations of Purchasing: Principles and Practices

COURS 52 heures

Ce que vous apprendrez

Describe the purchasing process and its strategic importance to organizations.
Identify techniques for effective supplier evaluation, selection, and management.
Identify techniques for effective supplier evaluation, selection, and management.
Apply knowledge of purchasing and supply chain management to real-world scenarios

Compétences que vous acquerrez

Contract Management, Strategic Sourcing, Supplier Relationship Management, Purchasing, Procurement, Supply Chain Management, Negotiation, Compliance Management, Communication, Relationship Building, Business Ethics, Vendor Management et Cost Reduction

Leading with Impact: Team Dynamics, Strategy and Ethics

COURS 63 heures

Ce que vous apprendrez

Identify the principles of effective leadership
Apply strategic thinking in decision-making processes
Recognize and navigate team dynamics
Implement ethical decision-making strategies

Compétences que vous acquerrez

Ethical Standards And Conduct, Strategic Decision-Making, Business Leadership, Leadership, Strategic Thinking, Organizational Leadership, Team Management, Teamwork, Strategic Leadership, Critical Thinking and Problem Solving, Leadership Development, Business Ethics, Team Leadership, Leadership and Management et Decision Making

Fundamentals of Internal Business Communications

COURS 73 heures

Ce que vous apprendrez

Learn the principles of effective internal communication
Evaluate the role of internal communication in business
Develop skills for implementing effective internal communication
Apply these learned skills in real-world scenarios

Compétences que vous acquerrez

Business Communication, Internal Communications, Employee Engagement, Business Writing, Strategic Communication, Stakeholder Engagement, Stakeholder Communications, Active Listening, Leadership, Target Audience, Communication Strategies, Verbal Communication Skills, Communication, Drive Engagement et Corporate Communications

Systems Thinking Basics

COURS 83 heures

Ce que vous apprendrez

Analyze complex systems by identifying and mapping their elements, interconnections, and feedback loops.
Apply systems thinking tools and methods to real-world problems and opportunities.
Generate innovative ideas and solutions using systems thinking approaches.

Compétences que vous acquerrez

Systems Thinking, Complex Problem Solving, Critical Thinking, Innovation, Business Systems Analysis, Creative Thinking, Organizational Change, Collaboration, Analysis, Data Visualization, Systems Analysis et Strategic Thinking

AI in Workforce Management

COURS 92 heures

Ce que vous apprendrez

Identify specific uses of AI in workplace management.
Design a detailed AI-driven workforce strategy.
Apply advanced AI applications for decision-making.

Compétences que vous acquerrez

Data-Driven Decision-Making, Emerging Technologies, Responsible AI, Performance Improvement, Human Resources, Resource Management, Workforce Management, AI Product Strategy, Strategic Decision-Making, Process Optimization, Employee Performance Management, Human Resource Strategy, Workforce Planning, Strategic Planning et Business Ethics

Value Stream Mapping

COURS 102 heures

Ce que vous apprendrez

Identify the purpose and benefits of using VSM in process improvement.
Use standard VSM symbols and notations to represent processes, material flows, and information flows.
Analyze a completed Value Stream Map to identify areas of waste and opportunities for improvement.

Compétences que vous acquerrez

Business Process Improvement, Process Mapping, Process Management, Lean Methodologies, Business Workflow Analysis, Process Improvement, Strategic Thinking, Operational Efficiency, Process Analysis et Waste Minimization

Obtenez un certificat professionnel

Ajoutez ce titre à votre profil LinkedIn, à votre curriculum vitae ou à votre CV. Partagez-le sur les médias sociaux et dans votre évaluation des performances.

Instructeurs

Kelley O'Connell

11 Cours35 258 apprenants

Phil Gold

Coursera Instructor Network

9 Cours20 072 apprenants

Manish Gupta

15 Cours53 911 apprenants

Offert par

Coursera Instructor Network

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Foire Aux Questions

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.