Skills you'll gain: Call Center Experience, Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Inbound Calls, Customer Inquiries, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Personal Development, Performance Metric, Verbal Communication Skills, Emotional Intelligence, Problem Solving, Communication

Skills you'll gain: Network Troubleshooting, Computer Networking, Desktop Support, Technical Support, Help Desk Support, Cloud Services, Security Management, Operating Systems, Information Technology, Microsoft Windows, Computer Hardware, Wireless Networks

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Responsible AI, Generative AI, Team Oriented, Customer experience improvement, Self Service Technologies, Automation, Business Process Automation, Customer Engagement, Customer Service, Cross-Functional Collaboration, Artificial Intelligence, Business Ethics, Information Privacy

Skills you'll gain: Scope Management, Stakeholder Management, Project Schedules, Stakeholder Engagement, Cost Management, Risk Management, Project Scoping, Earned Value Management, Team Motivation, Scheduling, Stakeholder Analysis, Risk Analysis, Request for Proposal, Requirements Management, Procurement, Project Management, Project Management Institute (PMI) Methodology, Resource Allocation, Cost Control, Project Management Life Cycle

Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Data Entry, Customer Relationship Building, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Retail Store Operations, Transaction Processing, Cash Register Operation, Communication, Time Management

Skills you'll gain: AI Personalization, Generative AI, Responsible AI, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Prompt Engineering, Self Service Technologies, LLM Application, Natural Language Processing

Skills you'll gain: User Story, Behavior-Driven Development, DevSecOps, Agile Project Management, Backlogs, Sprint Planning, Agile Software Development, Agile Methodology, Project Risk Management, Test Driven Development (TDD), Sprint Retrospectives, Scaled Agile Framework, Kanban Principles, Risk Management, DevOps, Continuous Integration, Lean Methodologies, Management Reporting, Project Coordination, Scrum (Software Development)

Skills you'll gain: Service Management, Information Technology Infrastructure Library, Service Improvement, IT Service Management, Technical Management, IT Management, Continuous Improvement Process, Quality Improvement, Process Management, Operations Management, Information Technology, Business Process Management, Stakeholder Management, Governance, Change Management, Risk Management, Value Propositions

Skills you'll gain: Project Management, Compliance Management, Strategic Decision-Making, Expectation Management, Milestones (Project Management), Project Schedules, Resource Management, Governance Risk Management and Compliance, Relationship Management, Project Planning, Project Implementation, Project Documentation, Risk Management, Engineering Documentation, Technical Documentation

Skills you'll gain: Kanban Principles, Lean Methodologies, Resource Management, Project Controls, Risk Management, Project Management Office (PMO), Project Planning, Communication Planning, Organizational Structure, Governance, Project Portfolio Management, Organizational Leadership, Scaled Agile Framework, Project Performance, Team Performance Management, Team Management, Stakeholder Management, Management Reporting, Communication, Quality Management

Skills you'll gain: User Story, Agile Project Management, Backlogs, Sprint Planning, Agile Software Development, Project Risk Management, Agile Methodology, Risk Management, Management Reporting, Project Coordination, Sprint Retrospectives, Performance Reporting, Team Oriented, Project Performance, Estimation, Capacity Planning, Prioritization