Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Microservices, Google App Engine, API Design, Restful API, Application Deployment, Kubernetes, Google Cloud Platform, Cloud Computing Architecture, CI/CD, Site Reliability Engineering, Systems Design, Devops Tools, Hybrid Cloud Computing, Service Level Agreement, Network Architecture, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Storage, Cloud Security, Scalability, Disaster Recovery

    4.9
    Rating, 4.9 out of 5 stars
    227 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Sales Enablement, Sales Strategy, Lead Generation, Sales Training, Sales, Sales Process, Customer Success Management, Content Marketing, Target Audience, Content Strategy, Customer Engagement, Content Creation, Service Level Agreement

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Service Level, Google App Engine, Cloud Infrastructure, Service Level Agreement, Application Deployment, CI/CD, Microservices, Cloud Computing Architecture, Google Cloud Platform, Kubernetes, API Design, DevOps, Infrastructure Architecture, Cloud Storage, Hybrid Cloud Computing, Restful API, Cloud Security, Cloud Computing, Data Storage Technologies, Network Architecture

    Advanced · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Microservices, Application Deployment, Kubernetes, Google Cloud Platform, Cloud Computing Architecture, Network Architecture, Cloud Security, CI/CD, Service Level Agreement, Restful API, DevOps, API Design, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Storage, Key Performance Indicators (KPIs), Scalability, System Monitoring

    4.3
    Rating, 4.3 out of 5 stars
    7 reviews

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Google Cloud

    Skills you'll gain: Microservices, Cloud Infrastructure, Application Deployment, API Design, Kubernetes, CI/CD, Google Cloud Platform, Cloud Computing Architecture, Restful API, Infrastructure As A Service (IaaS), Cloud Computing, Platform As A Service (PaaS), Cloud Security, Network Architecture, DevOps, Cloud Storage, Service Level Agreement, Smart Goals, System Monitoring, Scalability

    Advanced · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Application Deployment, Microservices, Cloud Computing Architecture, Kubernetes, Cloud Engineering, CI/CD, Cloud Security, Network Architecture, Google Cloud Platform, Site Reliability Engineering, Service Level Agreement, Restful API, DevOps, Cloud Storage, API Design, Performance Measurement, System Design and Implementation, Load Balancing, Containerization, System Monitoring

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial

    Codio

    Skills you'll gain: Infrastructure As A Service (IaaS), Cloud Infrastructure, Cloud Services, Cloud Computing, Service Level Agreement, Cloud Computing Architecture, Cloud Platforms, Virtualization, Application Deployment, User Provisioning

    4.8
    Rating, 4.8 out of 5 stars
    20 reviews

    Beginner · Course · 1 - 4 Weeks