Customer Relationship Management (CRM) Software

Customer Relationship Management (CRM) Software is a tool that allows businesses to manage, analyze, and improve their customer interactions and relationships. Coursera's CRM software catalogue guides you in mastering the use of CRM software to optimize business strategies and customer satisfaction. You'll delve into understanding customer behaviors and preferences, managing and analyzing sales and customer interaction data, and enhancing marketing efforts. Moreover, you'll gain hands-on experience in utilizing popular CRM tools to boost customer retention and drive sales growth. This skill is vital for marketing professionals, sales managers, business owners, or anyone looking to enhance their ability to connect with customers and drive business growth.
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Results for "customer relationship management (crm) software"

  • Coursera Project Network

    Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Relationship Management, Email Marketing, Customer Relationship Building, Dashboard, Customer Data Management, Customer Acquisition Management, Integrated Marketing Communications, Sales Pipelines

  • Status: Free Trial

    Skills you'll gain: Salesforce, Dashboard, Salesforce Development, Application Deployment, Workflow Management, Release Management, Object-Relational Mapping, Business Process Automation, Configuration Management, Event Monitoring, Role-Based Access Control (RBAC), Data Import/Export, Version Control, Authentications, Identity and Access Management, Data Cleansing, Customer Relationship Management (CRM) Software, Data Management, Customer Relationship Management, Business Logic

  • Status: New
    Status: Free Trial

    Skills you'll gain: Data Storytelling, Business Writing, Sales Presentation, Concision, Sales Strategy, Writing, Persuasive Communication, Customer Relationship Management (CRM) Software, Storytelling, Responsible AI, Sales, Business Communication, Google Gemini, Anthropic Claude, Business Leadership, Sales Enablement, Generative AI, Communication, Proposal Writing, Communication Strategies

  • Status: Free Trial

    Skills you'll gain: Microsoft Copilot, Microsoft 365, Customer Relationship Management (CRM) Software, Marketing Automation, Microsoft Office, Customer experience improvement, Generative AI, Business Process Automation, Sales Process, Customer Service, Marketing Analytics, Return On Investment, Automation, Lead Generation, Security Information and Event Management (SIEM), Responsible AI, Critical Thinking

  • Status: Free Trial

    Skills you'll gain: Sales Presentation, Sales Enablement, Sales Management, Lead Generation, HubSpot CRM, Data Visualization, Persona Development, Sales Training, Technical Sales, Sales Strategy, Sales Pipelines, Sales Process, Customer Relationship Building, Sales Development, Target Audience, Data-Driven Decision-Making, Sales, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Dashboard

  • Status: New
    Status: Free Trial

    Skills you'll gain: Business Process Modeling, Data Storytelling, Responsible AI, Business Process, Digital Transformation, Business Process Management, Business Process Improvement, Process Design, Sales Presentation, Google Gemini, Sales Strategy, ChatGPT, Product Management, Generative AI, Sustainable Development, Data Ethics, Customer Relationship Management (CRM) Software, Innovation, Environmental Social And Corporate Governance (ESG), Product Knowledge

  • Status: Free Trial

    University of California, Irvine

    Skills you'll gain: Salesforce, Data Security, Customer Relationship Management (CRM) Software, Customer Engagement, Role-Based Access Control (RBAC), Customer Service, Data Maintenance, Business Reporting, Data Management, Workflow Management, Data Integrity, Lead Generation, Business Process Automation, Cloud Computing, Automation, Operational Efficiency

  • Status: Free Trial

    Skills you'll gain: Microsoft Copilot, Sales Strategy, Customer Analysis, Sales Pipelines, Data Cleansing, Sales Management, Sales, Customer Relationship Management (CRM) Software, Customer Insights, Data Quality, Customer Data Management, AI Personalization, Analytics, Personalized Service, Data Management, Predictive Analytics, Data-Driven Decision-Making, Data Integration

  • Status: New
    Status: Free Trial

    Skills you'll gain: Timelines, Database Design, Workflow Management, Project Management Software, Employee Onboarding, Databases, Client Services, Customer Relationship Management (CRM) Software, Project Management, Collaborative Software, Process Improvement and Optimization

  • Status: Free Trial

    Skills you'll gain: Overcoming Objections, Sales Development, Growth Mindedness, Lead Generation, Time Management, Active Listening, Customer Relationship Management (CRM) Software, Enthusiasm, Constructive Feedback, Verbal Communication Skills, Prospecting and Qualification, Phone Sales, Cold Calling, Interpersonal Communications, Productivity, Technical Sales, Cultural Diversity, Interviewing Skills, Salesforce, Storytelling

  • Status: New
    Status: Free Trial

    Skills you'll gain: Data Storytelling, Sales Presentation, Sales Strategy, Customer Relationship Management (CRM) Software, Storytelling, Sales, Data Literacy, B2B Sales, Data Visualization Software, Customer Analysis, Customer Insights, Target Audience, Presentations, Exploratory Data Analysis, Stakeholder Communications

  • Status: Free Trial

    Skills you'll gain: Sales Process, Sales, Sales Presentation, Closing (Sales), Sales Management, Customer Relationship Management, Customer Relationship Management (CRM) Software, Communication, Active Listening, Business Software, Business Writing, Overcoming Objections, Relationship Building, Collaboration, Negotiation, Problem Solving, Value Propositions, Critical Thinking

Related roles

Gain the knowledge and skills you need to advance.

  • This role has a £29,721 median salary ¹.

    description:

    A Sales Operations Specialist optimizes sales processes, analyzes data, and manages CRM systems, forecasting, and reporting to enhance efficiency.

    This role has a £29,721 median salary ¹.

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