Skills you'll gain: Usability Testing, Usability, Human Centered Design, Software Testing, User Acceptance Testing (UAT), Surveys, Human Computer Interaction, Software Quality (SQA/SQC), Survey Creation, Test Planning, User Centered Design, Technical Communication, User Experience Design, User Interface (UI), User Research, UI/UX Research, Web Content Accessibility Guidelines, User Experience, Risk Management Framework, Stakeholder Engagement

Skills you'll gain: Operating System Administration, Command-Line Interface, Software Installation, Data Storage, Computer Security

Skills you'll gain: ServiceNow, Workflow Management, IT Service Management, Digital Transformation, Business Process Automation, Self Service Technologies, Artificial Intelligence, Technical Support and Services, Operational Efficiency, Predictive Modeling, Incident Management, Event Monitoring, Change Management, Performance Analysis

Skills you'll gain: Microsoft Azure, Virtual Machines, Virtualization and Virtual Machines, Scalability, Cloud Computing, Cloud Services, Infrastructure As A Service (IaaS), Cloud Infrastructure, Network Architecture, Kubernetes, Cloud Security, Network Security, Network Routing, Load Balancing, Application Deployment, Operating System Administration, Identity and Access Management, Security Information and Event Management (SIEM)

Skills you'll gain: Exploratory Data Analysis, Data Analysis, Amazon Elastic Compute Cloud, Amazon CloudWatch, Application Deployment, Predictive Modeling, Data Pipelines, Data Processing

Skills you'll gain: Apple software proficiency, Single Sign-On (SSO), Apple Hardware proficiency, Apple iOS, System Configuration, Network Performance Management, Network Administration, iOS Development, Network Support, Mac OS, Enterprise Application Management, Application Deployment, Mobile Development Tools, Authentications, Mobile Security, Identity and Access Management, Patch Management, User Accounts

Skills you'll gain: Amazon Bedrock, Prompt Engineering, Responsible AI, Generative AI Agents, Generative AI, LangChain, Large Language Modeling, LLM Application, Prompt Engineering Tools, Artificial Intelligence, AWS SageMaker, Amazon Web Services, AI Personalization, Automation, Application Programming Interface (API), Data Processing, Performance Testing, Data Integration

Skills you'll gain: Operating System Administration, Microsoft Windows, Mac OS, Command-Line Interface, Linux, Operating Systems, Software Installation, System Configuration, Control Panels, General Networking, Cloud Management, Computer Networking, File Systems, File Management, User Accounts

Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Authorization (Computing), Database Application, System Configuration, Automation, Application Design, Content Management, Scripting, Management Information Systems

Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Transaction Processing, Cash Register Operation, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Conflict Management, Root Cause Analysis, Non-Verbal Communication, Communication

Skills you'll gain: Infrastructure as Code (IaC), Puppet (Configuration Management Tool), Terraform, Ansible, Cloud Platforms, Devops Tools, DevOps, Infrastructure As A Service (IaaS), Configuration Management, IT Automation, Cloud Infrastructure, YAML

Skills you'll gain: Endpoint Security, Mobile Security, Cloud Security, Application Security, Malware Protection, Information Systems Security, Virtual Machines, Virtualization, Data Security, Firewall, Intrusion Detection and Prevention, Security Awareness, Containerization, User Provisioning