Customer Success Management

Customer Success Management is the business approach to ensuring customers achieve their desired outcomes by using your product or service. Coursera's Customer Success Management catalogue teaches you how to create and manage customer relationships and ensure sustainable growth for your business. You'll learn about the stages of customer lifecycle, the application of customer success metrics, strategies for reducing churn and driving upsell, as well as how to optimize the customer journey through onboarding and customer education. Embrace the role of a customer success manager and master skills such as relationship building, consultative listening, case management, and customer advocacy.
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Results for "customer success management"

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Data Visualization, HubSpot CRM, Dashboard, Business Reporting, Customer Relationship Management (CRM) Software, Performance Reporting, Forecasting, Sales Pipelines, Sales Enablement, Business Metrics, Performance Metric, Sales, Data-Driven Decision-Making, Customer Service, Key Performance Indicators (KPIs), Customer Data Management, Customer Success Management, Goal Setting

    Beginner · Course · 1 - 4 Weeks

  • Google Cloud

    Skills you'll gain: Change Management, Stakeholder Engagement, Organizational Change, Google Workspace, Training and Development, Stakeholder Communications, Organizational Effectiveness, Customer Success Management, Communication Strategies, Needs Assessment

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Change Management, Organizational Change, Google Workspace, Training and Development, Culture Transformation, Process Management, Customer Success Management, Organizational Effectiveness, Internal Communications, Needs Assessment, Communication Strategies, Stakeholder Engagement

    Intermediate · Course · 1 - 3 Months

  • Google Cloud

    Skills you'll gain: Change Management, Organizational Change, Stakeholder Engagement, Google Workspace, Stakeholder Communications, Customer Success Management, Training and Development, Customer Engagement, Employee Training, Strategic Communication, Communication Strategies, Needs Assessment

    Intermediate · Course · 1 - 3 Months

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