Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

  • Status: Free Trial

    Skills you'll gain: Business Continuity, Continuous Monitoring, Cloud Computing, Data Migration, Cloud Security, Security Requirements Analysis, Data Management, Disaster Recovery, Cloud Infrastructure, Cloud Services, Risk Management, Service Level Agreement, Governance, Vendor Management, Business Requirements, Employee Training

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability

  • Status: Free Trial

    HubSpot Academy

    Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing

  • Skills you'll gain: CI/CD, Cloud Computing Architecture, Kubernetes, Microservices, Service Level Agreement, Cloud Security, Network Architecture, Google Cloud Platform, DevOps, Service Management, Cloud Storage, System Monitoring, API Design, Load Balancing, Scalability, Key Performance Indicators (KPIs)

  • Status: Free Trial

    Skills you'll gain: Microservices, Google App Engine, CI/CD, Application Deployment, Cloud Infrastructure, API Design, Google Cloud Platform, Cloud Computing Architecture, Service Level Agreement, DevOps, Kubernetes, Cloud Computing, Hybrid Cloud Computing, Distributed Denial-Of-Service (DDoS) Attacks, Network Architecture, Cloud Security, Cloud Storage, Scalability, System Monitoring, Disaster Recovery

  • Status: Free Trial

    Skills you'll gain: Sales Enablement, Sales Training, Sales Strategy, Lead Generation, Target Audience, Sales, Sales Process, Sales Operations, Customer Success Management, Marketing Materials, Content Strategy, Business Writing, Service Level Agreement

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Database Management Systems, Asset Management, Disaster Recovery, Business Continuity Planning, Business Continuity, Information Technology Operations, IT Service Management, Information Systems, IT Infrastructure, Data Security, Auditing, Patch Management

  • Status: Free Trial

    Skills you'll gain: Microservices, Application Deployment, Google App Engine, Cloud Infrastructure, API Design, Restful API, Google Cloud Platform, CI/CD, Kubernetes, Cloud Security, Cloud Computing, DevOps, Network Architecture, Service Level Agreement, Hybrid Cloud Computing, Cloud Storage, System Design and Implementation, Service Design, Load Balancing, Key Performance Indicators (KPIs)

  • Status: Free Trial

    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention

  • Status: Free Trial

    Skills you'll gain: Application Deployment, Cloud Infrastructure, CI/CD, Cloud Computing Architecture, Cloud Security, Microservices, Service Level Agreement, Kubernetes, Site Reliability Engineering, Google Cloud Platform, Cloud Storage, Key Performance Indicators (KPIs), Network Architecture, Restful API, API Design, Systems Architecture, Scalability, Load Balancing, System Monitoring, Disaster Recovery

  • Status: Free Trial

    Skills you'll gain: Infrastructure As A Service (IaaS), Service Level Agreement, Platform As A Service (PaaS), Software As A Service, Cloud Infrastructure, Cloud Services, Cloud Computing, Cloud Platforms, Public Cloud, Application Development, Application Deployment, Cloud Applications, Cloud Computing Architecture, Cloud Solutions, Private Cloud, Service Level, Business Software, DevOps, Collaborative Software, Agile Methodology

  • Status: Free Trial

    Skills you'll gain: Microservices, Google App Engine, API Design, Restful API, Application Deployment, Kubernetes, Google Cloud Platform, Cloud Computing Architecture, CI/CD, Site Reliability Engineering, Systems Design, Devops Tools, Hybrid Cloud Computing, Service Level Agreement, Network Architecture, Distributed Denial-Of-Service (DDoS) Attacks, Cloud Storage, Cloud Security, Scalability, Disaster Recovery