The language used throughout the course, in both instruction and assessments.

Skills you'll gain: Solution Architecture, Software Architecture, Cloud Computing Architecture, Enterprise Architecture, Amazon Web Services, Application Security, Identity and Access Management, Network Architecture, Cloud Applications, Service Improvement, Continuous Improvement Process, AWS Identity and Access Management (IAM), Data Migration, Network Security, Business Continuity, Disaster Recovery, Cost Reduction
Intermediate · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Prompt Engineering, Responsible AI, Generative AI, Data Ethics, Workflow Management, Service Improvement, Resource Utilization, Business Workflow Analysis, Business Process Automation, Self Service Technologies, Artificial Intelligence, Content Creation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication
Intermediate · Course · 1 - 4 Weeks

California Institute of the Arts
Skills you'll gain: Service Improvement, Business Process Automation, Process Improvement, Customer experience improvement, Client Services, Project Scoping, Presentations, Expectation Management, Business Planning, Scope Management, Professional Development, Business Development, Branding, Value Propositions
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Workflow Management, Service Improvement, Kanban Principles, Business Process, Customer Analysis, Process Analysis, Capacity Management, Process Improvement, Operational Excellence, Team Performance Management, Lean Methodologies, Continuous Improvement Process, Systems Thinking
Intermediate · Course · 1 - 4 Weeks