Company, Product, and Service Knowledge

Company, Product, and Service Knowledge is an understanding of the details and intricacies of the company you work for, its offerings, and the services it provides. Coursera's catalogue in this skill teaches you how to understand, articulate, and use this information to benefit your role, the company, and its customers. You'll learn how to assess the market position of a company, understand its products and services deeply, and use this knowledge to improve sales, customer satisfaction, and company strategy. Additionally, you'll gain skills in communicating complex product information in a clear and concise manner, and in adapting to changes in company strategy and industry trends.
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Results for "company, product, and service knowledge"

  • Status: Free Trial

    Fudan University

    Skills you'll gain: Intellectual Property, Video Game Development, Game Design, Animation and Game Design, Program Development, Corporate Strategy, Legal Risk, Company, Product, and Service Knowledge, Market Share, Production Process, Entrepreneurial Finance, Production Planning, Augmented and Virtual Reality (AR/VR), Regulation and Legal Compliance, Product Planning, Promotional Strategies, Innovation, Organizational Structure, Art History, Product Marketing

  • Status: Free Trial

    Skills you'll gain: Strategic Leadership, Business Leadership, Leadership, Organizational Leadership, Leadership Development, Strategic Decision-Making, Culture Transformation, Accountability, Strategic Thinking, Organizational Change, Business Strategy, Compensation Management, Change Management, Company, Product, and Service Knowledge, Industrial and Organizational Psychology, Case Studies

  • Status: Preview

    Skills you'll gain: Customer Complaint Resolution, Non-Verbal Communication, Oral Expression, Verbal Communication Skills, Customer experience improvement, Customer Service, Customer Inquiries, Service Improvement, Interpersonal Communications, Company, Product, and Service Knowledge, Communication

  • Status: Free Trial

    Skills you'll gain: Retail Management, Marketing Channel, Merchandising, Conflict Management, Market Opportunities, Retail Sales, Supply Chain, E-Commerce, Market Dynamics, Vendor Relationship Management, Cross-Channel Marketing, Growth Strategies, Supply Chain Planning, Promotional Strategies, Company, Product, and Service Knowledge, Strategic Partnership, Consumer Behaviour, Customer experience strategy (CX)

  • Status: Free Trial

    University of Virginia

    Skills you'll gain: Entrepreneurship, Philanthropy, Corporate Sustainability, Stakeholder Engagement, Business Ethics, Sustainable Business, Environmental Social And Corporate Governance (ESG), Stakeholder Analysis, Environmental Issue, Business Modeling, Business Strategy, Business, Business Acumen, Innovation, Company, Product, and Service Knowledge, Employee Engagement, Organizational Leadership

  • Skills you'll gain: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Company, Product, and Service Knowledge, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Rapport Building, Consumer Behaviour

  • Status: Preview

    Skills you'll gain: Google Gemini, Google Workspace, Productivity Software, Generative AI, Google Docs, Responsible AI, Company, Product, and Service Knowledge

  • Skills you'll gain: Google Gemini, Productivity Software, Google Workspace, Generative AI, Responsible AI, Gmail, Google Docs, Enterprise Application Management, Company, Product, and Service Knowledge

  • Status: Free Trial

    Skills you'll gain: Marketing Effectiveness, Marketing Planning, Value Propositions, Marketing, Brand Awareness, Marketing Psychology, Product Planning, Marketing Strategies, Product Knowledge, Market Dynamics, Consumer Behaviour, Company, Product, and Service Knowledge, Customer experience strategy (CX)

  • Coursera Project Network

    Skills you'll gain: Product Demonstration, Web Content, Video Production, Presentations, Marketing Materials, Graphic Design, Data Visualization, Content Creation, Company, Product, and Service Knowledge, Video Editing, Web Design, Team Oriented, Storytelling, Content Marketing

  • Skills you'll gain: Technical Support, Hardware Troubleshooting, Customer Service, Product Support, Customer Support, Insurance and Warranty Claims Processing, Problem Solving, Company, Product, and Service Knowledge, Product Knowledge, Active Listening, Communication

  • Coursera Project Network

    Skills you'll gain: Job Analysis, Compensation Analysis, Company, Product, and Service Knowledge, Recruitment, Business Research, Research

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