Service Level Agreement

A Service Level Agreement (SLA) is a contract between a service provider and a client that specifies, in measurable terms, the services that the provider will furnish. Coursera's SLA catalogue teaches you the intricacies of developing, managing, and assessing SLAs. You'll learn about the vital components of an SLA such as service definitions, performance metrics, problem management processes, and the legal and financial implications of non-compliance. You'll also gain insight into how SLAs can be used as a tool for communication and managing expectations between a service provider and its clients. This knowledge is crucial for anyone involved in service delivery, project management, or client relations.
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Results for "service level agreement"

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    Skills you'll gain: HubSpot CRM, Lead Generation, Sales Management, Sales Pipelines, Sales Process, Email Marketing, Customer Relationship Management (CRM) Software, Marketing Automation, Workflow Management, Prioritization, Performance Reporting, Process Mapping, Dashboard, Service Level Agreement, Key Performance Indicators (KPIs)

  • Status: Free Trial

    Skills you'll gain: HubSpot CRM, Lead Generation, Sales Management, Service Level Agreement, Sales Pipelines, Sales Process, Workflow Management, Prospecting and Qualification, Customer Acquisition Management, Marketing Automation, Dashboard, Email Marketing, Performance Measurement, Prioritization

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    Skills you'll gain: Application Deployment, Google App Engine, Microservices, Cloud Infrastructure, Cloud Security, CI/CD, Network Architecture, Google Cloud Platform, Service Level Agreement, Cloud Computing Architecture, Cloud Storage, DevOps, Kubernetes, Systems Design, Virtual Local Area Network (VLAN), Service Oriented Architecture, Scalability, System Monitoring, Identity and Access Management, Disaster Recovery

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    Skills you'll gain: Sales Management, Sales Enablement, HubSpot CRM, Data Visualization, Prospecting and Qualification, Sales Presentations, Persona Development, Sales Process, Inside Sales, Sales Strategy, Lead Generation, Sales Development, Employee Onboarding, Service Level Agreement, Sales Pipelines, Sales Prospecting, Sales, Employee Coaching, Target Audience, Customer Success Management

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    Skills you'll gain: Sales Enablement, Persona Development, Technical Sales, Sales Training, Sales Strategy, Target Audience, Lead Generation, Sales, Sales Process, Customer Success Management, Marketing Materials, Content Strategy, Business Writing, Communication Strategies, Meeting Facilitation, Service Level Agreement

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Software As A Service, Cloud Services, Cloud Computing, Cloud Computing Architecture, Public Cloud, Cloud Solutions, Cloud Applications, Service Level, Business Software, Infrastructure As A Service (IaaS), Platform As A Service (PaaS), Collaborative Software, Product Demonstration, Growth Strategies, Scalability

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    HubSpot Academy

    Skills you'll gain: Sales Enablement, Prospecting and Qualification, Sales Strategy, Sales, Target Audience, Sales Process, Customer Success Management, Content Strategy, Content Creation, Service Level Agreement, Meeting Facilitation, Goal Setting, Business Writing

  • Status: Free Trial

    Skills you'll gain: Application Deployment, Microservices, Google App Engine, Kubernetes, Cloud Infrastructure, API Design, Restful API, Google Cloud Platform, Cloud Computing Architecture, CI/CD, Cloud Computing, Cloud Storage, Cloud Security, Scalability, DevOps, Network Architecture, System Monitoring, Persona (User Experience), Service Level Agreement, User Requirements Documents

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    Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention

  • Status: Free Trial

    Skills you'll gain: Google App Engine, Service Level Agreement, Application Deployment, CI/CD, Cloud Infrastructure, Microservices, Cloud Computing Architecture, Network Architecture, Google Cloud Platform, Kubernetes, DevOps, Cloud Storage, Restful API, Cloud Security, Cloud Computing, System Design and Implementation, Key Performance Indicators (KPIs), Scalability, System Monitoring, Disaster Recovery

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    HubSpot Academy

    Skills you'll gain: Sales Enablement, Sales Strategy, Lead Generation, Sales Training, Sales, Sales Process, Customer Success Management, Content Marketing, Target Audience, Content Strategy, Customer Engagement, Content Creation, Service Level Agreement

  • Skills you'll gain: CI/CD, Cloud Computing Architecture, Kubernetes, Microservices, Service Level Agreement, Cloud Security, Network Architecture, Google Cloud Platform, DevOps, Service Management, Cloud Storage, System Monitoring, API Design, Load Balancing, Scalability, Key Performance Indicators (KPIs)

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